Child Protection and Welfare


Please click on the link below to the Tusla website for information on:

- the newly revised Children First National Guidance 2017

- the Children First Act 2015, which has now fully commenced

- the online Child First e-learning module 


The Tusla website has very detailed information on many areas:

Worried about a child:

Publications and Forms:


Support Documents:


E- learning Children First Module:



Please note that the contact number for Duty Social Workers serving the Clare Area has now changed – please see details and link below.

Please amend all relevant policies that include this number and please inform all staff.

Tel: 061 588688

Making a Mandated Report Out of Hours

Mandated reporters can now access Tusla's emergency out-of-hours social work service. If you are a mandated reporter and wish to report a case of child harm to Tusla, you can contact our out-of-hours social work service on 0818 776 315 between 6pm and 6am every night and between 9am and 5pm on Saturdays, Sundays and bank holidays.

If you cannot contact Tusla and have an immediate concern about the safety of a child, please contact An Garda Síochána.


Clare County Childcare Committee Child Protection and Welfare (Safeguarding) Policy


Non-disclosure protocol for phone calls/visitors to the office/site visits/during training

Clare County Childcare Committee (Clare CCC) staff follow a non-disclosure protocol in relation to child protection and welfare concerns to prevent early years practitioners/parents/guardians/others from making disclosures of child protection and welfare concerns to the Clare CCC team.

Clare CCC staff advise early years practitioners/parents/guardians/others to follow the procedures as stated in Children First National Guidance 2017 for reasonable grounds for concerns or the threshold for harm for mandated persons who have a legal obligation to report concerns to Tusla.  The Duty Social Worker Team are the experts to advise on these matters and can be contacted on 061 588688.

The same non-disclosure protocol applies to concerns which may relate to a code of behaviour breach – again early years practitioners/parents/guardians will now be advised to contact the manager/management committee of a service to allow them to address the concern or they can contact the Unsolicited Information Office as the situation may be a breach of the Pre-school Regulations. If they are not sure if the concern relates to a child protection and welfare concern or a code of behaviour breach they can have an informal consultation with the Duty Social Work Team. If it is a possible code of behaviour breach Clare CCC staff will suggest they contact the manager/management committee of the service first and if this does not produce the desired outcome to contact the Unsolicited Information Office.

If going forward to the Unsolicited Information Office:
Email at: or Telephone:  061 461700 You may also download the unsolicited information form at:

If an inadvertent disclosure is received the Clare CCC staff team will follow the procedures as stated in the Clare CCC policy which support our duty of care to the child and to ensure that any child protection and welfare concern we become aware of inadvertently is followed up appropriately and the relevant persons and agencies are informed. The same approach applies to a code of behaviour concern and procedures are in place for this also to ensure the service addresses the concern and if not the relevant agency is informed.